The preconfigured personas and their primary functions are described below.
• Loan Officer (LO) – Develops business and initiates loans: develops new client
relationships and manages relationships over time; initiates the loan process,
gathers basic client information, orders services for pre-qualification and pre-approval, and communicates with processor; monitors loans in the pipeline by
tracking milestones and items requiring action.
• Loan Opener (OP) – Receives loans from the loan officer and then reviews and
further prepares them for the loan processor.
• Loan Processor (LP) – Coordinates people and information to construct and
finalize loans: uses tools such as forms, documents, and communication logs;
monitors own pipeline by tracking milestones and items requiring action.
• Underwriter (UW) – Verifies loan accuracy, provides conditions to be met, and
then verifies that conditions are met.
• Closer (CL) – Manages the closing process: completes and audits the closing
information; orders closing documents; reviews, prints, and reorders returned
closing documents.
• Funder (FN) – Manages the funding process.
• Secondary Marketing (SM) – Determines pricing strategies and
develops/implements loan programs.
• Lock Desk (LD) – Receives and processes lock requests.
• Shipper (SH) – Assists with inventory control and provides input to secondary
marketing functions; ships loans to document custodians and the investor.
• Manager (MG) – Manages the business: monitors the pipelines of loan team
members; manages the bottom line, such as resource assessment and
management, and financial forecasting.
• Marketing (MK) Markets to contacts to generate leads. (Banker)
• Post Closer (PC) – Confirms all documents are completed and generated.
• Servicer (SV) – Services the loan.
• Quality Control (QC) – Inspects loans for quality.
• Accounting (AC) – Manages financial documents.
• Archiver (AR) – Archives loan documents for the future retrieval
• Super Administrator – Administers the system: maintains company,
organization, and user settings; maintains default system settings; has access
to all system features and functions.
• Administrator – Based on position in company, has access to various company
settings.
