Introduction

Mavent errors in Encompass are compliance alerts that appear when a loan fails one or more regulatory checks. These rules are enforced through the Mavent compliance engine, which scans loans for violations based on federal, state, and investor-level guidelines. Understanding the causes and resolutions of Mavent errors can significantly streamline mortgage processing and ensure faster closings.

What is Mavent?

Mavent is an automated compliance engine integrated within Encompass by ICE Mortgage Technology. It runs a series of regulatory checks on loan files—such as TILA, RESPA, ATR/QM, HOEPA, and others—during different stages of the loan cycle. Mavent evaluates fields such as APR, loan amount, fees, and disclosures. If any values fall outside permitted thresholds or are missing, the system returns one or more Mavent errors.

Common Causes of Mavent Errors

– Incomplete or missing fields (e.g., loan purpose, APR, finance charges).
– Inconsistent data (e.g., loan term mismatch with amortization schedule).
– Exceeding high-cost thresholds (e.g., HOEPA violations).
– Incorrect fee entry or itemization errors.
– Missing required compliance-related documents or values.

Example Error and Resolution

**Error**: APR exceeds allowed threshold.
**Cause**: The finance charge was over-disclosed or incorrectly calculated.
**Resolution**: Recheck all fields impacting APR (interest rate, loan term, itemized fees). Update and re-run Mavent.

Steps to Resolve Mavent Errors

1. Review the error message in Services > Mavent Compliance Review.
2. Identify the field or section causing the issue.
3. Open the field using Input Form Builder or Field Explorer.
4. Correct the data or remove inconsistencies.
5. Save and re-run the Mavent compliance check.

Tips to Avoid Future Mavent Errors

– Create field trigger rules for mandatory compliance fields.
– Use input form validation rules to block loan movement with invalid data.
– Educate staff on how fields affect compliance (e.g., prepaid items, lender credits).
– Leverage business rules or custom plugins for automated data verification.

When to Escalate to Admin or ICE Support

If errors persist despite correcting field values:
– Check for plugin conflicts or overwritten field logic.
– Validate investor overlays or guidelines.
– Escalate to Encompass Admin or ICE Mavent Support with screenshots and field IDs.

Conclusion

Mavent errors are essential checks to ensure that your loans comply with federal and investor regulations. While they may initially disrupt workflow, understanding their root causes and resolutions helps reduce risk and improves operational efficiency. Use automation, field validation, and clear team protocols to prevent errors before they happen.