How to disable plugins at the workstation level

Details:

Instructions:

1. Create a disabled plugin batch file.

1. Open Notepad
2. Copy these lines into Notepad

3. Save as “disable plugin.bat” to your desktop or a place you prefer.

2. Disable all the plugins at the workstation level.

1. Copy and Paste disable plugin.bat (from Step I.3 above) to the following location
   1. C:\Users\%username%\AppData\LocalLow\Apps\Ellie Mae\<hash folder>=\EncompassData\Settings\Cache\<hash folder>\Plugins
   2. Keep this window open, off to the side
   3. Close completely out of all instances of Encompass
   4. Run the disable plugins.bat file by double clicking on it.

1. 5. When the size is 0, then the plugin is disabled.

2. Log back into Encompass
3. There will be pop-up messages saying your “An error has occurred while retrieving the <plugin name.dll> plugin. This plugin will not run during this Encompass session.“

4. Once in Encompass – start testing to see if you can recreate the issue while the plugins are disabled.
5. If you cannot recreate the issue, then you know a plugin was causing it.

3. Disable one plugin at the workstation level.

1. Go to following file location
   1. C:\Users\%username%\AppData\LocalLow\Apps\Ellie Mae\<hash folder>=\EncompassData\Settings\Cache\<hash folder>\Plugins – Select one plugin
   2. Right click on the plugin, select Edit with Notepad++ or Notepad
   3. Inside Notepad++, Select All (Ctrl+A), then click on Delete (DEL), then click File > Save
   4. Results – One plugin disable as file size of 0

4. Re-enable all the plugins:

1. Close Encompass
2. Go to this file location (the opened window that you side aside earlier)
   1. C:\Users\%username%\AppData\LocalLow\Apps\Ellie Mae\<hash folder>=\EncompassData\Settings\Cache\<hash folder>\Plugins
3. Delete the “Plugins” folder from the same location as before.

 

4. Log back into Encompass – all the plugins will be enabled again.

5. Re-enabled one or some plugins:

There are times where you may want to troubleshoot a specific plugin, below are the steps to enable the specific plugins that you want to troubleshoot.  Or once you have figured out that a plugin is causing this issue, these same steps can help to narrow it down which one it is.

1. When all plugins are at size 0 (inactive),  delete a few plugins from this file location
   1. C:\Users\%username%\AppData\LocalLow\Apps\Ellie Mae\<hash folder>=\EncompassData\Settings\Cache\<hash folder>\Plugins
2. Launch Encompass and the one(s) you deleted will re-stream upon login into this open file location.  Their file size will be greater than 0, so you know it have been enabled.
3. Repeat this process until you find the active plugin that is causing your issue.